Who we are

This website is operated by Avens cosmetics. Throughout the site, the terms “we”, “us” and “our” refer to Avens cosmetics.

This page contains our terms and conditions as well as information about ordering process, returns, exchanges and refunds policy,

Kindly read these terms and conditions carefully before ordering any product .

 

Order process and conclusion of purchase agreement

1- By clicking the “place order” button, you send us a binding offer for the conclusion of a purchase
2- Avens cosmetics , at its discretion, accept or hold the Order if we suspect that it is duplicated,
and will contact you in case of order duplication.
3- If you place an Order through our Website, the ordering process comprises 5 steps:

l. You add the desired items to your bag.
ll. You check all items in your shopping bag and apply any necessary changes. You click the “Check out” button to proceed to the shipping page where you put the necessary information to process your order.
lll. The next page can be used if you need to pay our attention to any special notes about your order.
llll. The next page is order confirmation and if you have a coupon, you can use it at this step.
lllll. Finally, on the “Checkout” page, you select the preferred method of payment and confirm
your acceptance of the conditions that shall apply to the purchase. Here, you can again
change the invoice details, check your purchase data and return to the cart by clicking
“Back to cart”. By clicking “place order”, we receive your order at our backend.
4- With our order confirmation and delivery, we will send you a copy of the corresponding
Order, including the corresponding invoice, to your email address

Delivery process and costs

– Once we receive your order, we will send it to the delivery company and deliver it to you on the same dayDelivery costs

-Delivery for one item costs 10 AED
-delivery is free for more than one item

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Exchange, return and refund policy

1- NO return or exchange for used and/or unsealed products.
2- In case you received a damaged or wrong order and you want to exchange it, it is our responsibility.
3- In case you received a damaged or wrong order and you want to refund it, it is our responsibility to pick the items up refunding method will be arranged upon agreement between us.